1. Overview & Refund Window
Jade Client offers a transparent twenty-four (24) hour money-back guarantee on all direct lifetime license purchases. The 24-hour window begins immediately upon completion of checkout and issuance of your license key or account credential.
2. Eligible Refund Circumstances
You are eligible to receive a full refund under the following conditions:
- Technical Incompatibility: You are unable to run or inject Jade into Minecraft 26.2 on a supported 64-bit Windows machine, and our support team is unable to resolve the issue within reasonable troubleshooting steps.
- Accidental / Duplicate Purchase: You purchased duplicate keys or mistakenly selected an incorrect order within the 24-hour window, provided the key has not been redeemed or actively used.
- Unredeemed Key: You have not redeemed the license key, bound it to an active machine HWID, or downloaded the release client binaries.
3. Non-Refundable Circumstances
To prevent fraud and maintain community fairness, refunds will not be granted in the following scenarios:
- Expired Window: Refund requests submitted after the expiration of the twenty-four (24) hour purchase window.
- In-Game Bans or Server Punishments: Server bans, anti-cheat kicks, punishments, or mutes imposed on any third-party Minecraft server. As stated in our Terms of Service, multiplayer server enforcement is entirely beyond our control and use of client modifications on third-party servers is at your sole risk.
- Terms of Service Violations: Accounts suspended or terminated due to software decompilation, reverse engineering, cracking attempts, license reselling, key sharing, or abusive behavior.
- Cryptocurrency Volatility & Network Fees: Purchases completed with non-reversible cryptocurrency options (via SellAuth) where blockchain gas/network transaction fees make direct reversals technically infeasible (in such cases, store credit or replacement keys may be offered at our discretion).
- Buyer's Remorse After Extensive Use: Situations where a customer actively used the software for gameplay over multiple hours without technical impediment.
4. How to Submit a Refund Request
To request a refund within your 24-hour window, please follow these steps:
-
Send an Email: Contact [email protected] with the subject line
Refund Request — [Your Order ID], or open a billing support ticket in our official Discord server. - Include Order Details: Provide your checkout email address, PayPal transaction ID or SellAuth invoice number, and your issued license key.
- State the Reason: Briefly describe the reason for your refund request. If reporting a technical defect or crash, include your Windows version and Minecraft launcher details so our engineering team can verify the issue.
5. Processing Timelines & Revocation
Refund requests are reviewed by our billing team within 24 to 48 business hours of receipt.
- Reversal Method: Approved refunds are credited directly to the original payment method used during checkout (via PayPal or SellAuth). Depending on your banking institution, funds will reflect in your account within 3 to 7 business days.
- License Revocation: Immediately upon refund approval, the associated license key will be invalidated, your account access will revert to locked status, and the HWID binding will be permanently decommissioned.
6. Chargebacks & Payment Disputes
We strongly encourage customers to contact us directly at [email protected] to resolve billing concerns. Initiating an unauthorized chargeback or payment dispute without prior communication will result in immediate and permanent suspension of your Jade account and blacklisting of associated hardware IDs and email addresses across our merchant network.
7. Contact & Support
For any billing, license, or refund inquiries, please email us at [email protected].